Frequently Asked Questions
Ordering & Gifts
Can I send a gift directly to someone else?
Yes. Enter the recipient's delivery address at checkout and we'll send the order directly to them.
Do you offer gift wrapping or gift messages?
Yes. We offer Malmö Home branded gift boxes. A small gift box is £3 and fits a single Candle Pot or Match Pot. A large gift box is £4 and fits Candle Pot Sets and Dröm Reed Diffusers.
Do you offer a wedding gift list?
Yes. Malmö Home can help couples create a gift list from the collection. Open a list on our website and share it with family and friends directly, rather than using an external gift-list service.
Do you offer custom colours or bespoke pieces?
Yes. We offer bespoke pieces and custom colourways, including colours created to match a customer's interior or business branding. Contact us with what you have in mind: colour, size and product. Most bespoke orders are ready within approximately 3 to 4 weeks. We also take larger branded and corporate commissions.
Delivery
How much is UK delivery and how long does it take?
Standard UK delivery is £3.95. Free on orders over £35. Allow approximately 5 to 7 working days for preparation, dispatch and delivery. We mainly use Royal Mail Tracked 48.
Product & Safety
Are Malmö Home candles and diffusers safe to use?
Yes, when used as directed. Our candles use 100% natural soy wax and FSC-certified crackling wood wicks. Place candles on a stable, heat-resistant surface. Never leave a burning candle unattended. Keep away from children and pets. Diffusers should also be kept out of reach of children and pets, away from direct sunlight and heat. Wash hands after handling reeds and wipe up any spills immediately.
Are you launching a Christmas fragrance?
Yes. Cosy Corner, our bestselling Christmas fragrance from last year, returns in October. It's a rich, warming blend of black cherry and almond, softened with floral notes and layered with cinnamon, clove and a touch of zesty orange. Sweet and warm without being a traditional Christmas spice scent.
Malmö Moments Subscription
How much is Malmö Moments?
£29 per delivery, with free UK delivery included. Choose monthly or every two months.
What do I receive with Malmö Moments and how often?
Each delivery includes a soy wax candle refill, a mini room mist, four large soy wax melts and a mystery piece from Malmö Home. The fragrance changes with each delivery. Choose delivery every month or every two months.
Can I skip or cancel a Malmö Moments delivery?
Yes. Malmö Moments is flexible. You can skip or cancel at any time directly through your account. You can also switch between monthly and every-two-month delivery.
How much do I save with a diffuser refill subscription?
Refill subscriptions save 10% compared with buying individually. The diffuser oil refill is normally £19, so with the subscription saving it's £17.10 per refill.
Still have a question?
Get in touch and we'll get back to you as soon as we can.