Frequently Asked Questions
Ordering & Gifts
Can I send a gift directly to someone else?
Yes. Enter the recipient's delivery address at checkout and we'll send the order directly to them.
Can I add a gift box?
Yes. Add a Gift Box to your basket. Gift boxes are £3 for a Candle Pot or Match Pot and £4 for a Candle Pot Set or Diffuser.
Do you offer a wedding gift list?
Yes. Malmö Home can help couples create a gift list from the collection. Open a list on our website and share it with family and friends directly, rather than using an external gift-list service.
Do you offer custom colours or bespoke pieces?
Yes. We offer bespoke pieces and custom colourways, including colours created to match a customer's interior or business branding. Contact us with what you have in mind: colour, size and product. Most bespoke orders are ready within approximately 3 to 4 weeks. We also take larger branded and corporate commissions.
Delivery
How much is UK delivery and how long does it take?
UK delivery in 5–7 working days. £4.10 postage, or free on orders of £35 or more. Please allow for a little longer during busy periods. We mainly use Royal Mail Tracked 48.
Do you ship internationally?
No. We currently ship to UK addresses only.
Product & Care
How long do Malmö Home candles burn?
Each candle refill gives approximately 30 hours of burn time.
What scents do you offer?
Our current candle refill scents are: Angel Aura, Burnt Orange, Sea Spray, The Cigar Lounge, The Coffee Shop, OUD + Lavender, The Spa, Black Plum, Entice, Warm Pumpkin and Cosy Corner.
Diffuser oil refills are available in: Angel Aura, Black Plum, The Spa, Entice, The Cigar Lounge, Coffee Shop, Warm Pumpkin and Cosy Corner.
We occasionally have seasonal scents. Take a look at your chosen piece for details.
Browse the full scent notes for each fragrance on our Scent Range page.
Can I buy a refill without owning a Malmö Home pot?
No. Our refill inserts are designed to fit Malmö Home candle pots only.
How do I refill my Candle Pot?
When your candle is finished, let the pot cool completely. Remove any leftover wax and the metal tab from inside the pot. Place a new refill insert inside and it's ready to use again. The same pot, a new scent.
Are Malmö Home products vegan?
Yes. Our products are vegan.
How do I care for my Candle Pot?
On the first use, allow your Candle Pot to burn for around 3 hours, giving the wax time to melt towards the edges. Never leave it alight for more than 4 hours at a time.
Before each later use, let the candle cool completely, then gently remove the charred tip of the wooden wick. Keep the wick at roughly 3 to 5 mm. There is no need to trim the wick before its first use.
Place the pot on a level, heat-resistant surface, away from draughts, children and pets. Never leave it unattended or move it while the wax is hot.
How do I use the diffuser reeds?
Place the reeds in the diffuser oil and flip them every couple of days to refresh the scent. Wash your hands after handling the reeds and wipe up any spills immediately.
Are Malmö Home candles and diffusers safe to use?
Yes, when used as directed. Our candles use 100% natural soy wax and FSC-certified crackling wood wicks. Place candles on a stable, heat-resistant surface. Never leave a burning candle unattended. Keep away from children and pets. Diffusers should also be kept out of reach of children and pets, away from direct sunlight and heat. Wash hands after handling reeds and wipe up any spills immediately.
Do you have a Christmas fragrance?
Yes. Cosy Corner is available now. A rich, warming fragrance blending black cherry liqueur and almond with cinnamon, warm clove and zesty orange. Beautifully festive, with a gentle sweetness that makes this a Christmas scent with a difference.
Returns
What is your returns policy?
We accept returns within 30 days. Items must be returned in their original condition and packaging. For change-of-mind returns, the customer pays return postage. For damaged, faulty or incorrect items, we cover return costs and provide a label. Sale items have the same return rights as full-price items. Gift cards cannot be returned. Custom-made or personalised pieces cannot be returned unless faulty. Contact us at contact@malmohome.co.uk to arrange a return. This policy does not affect your statutory rights.
Malmö Moments Subscription
How much is Malmö Moments?
£29 per delivery, with free UK delivery included. Choose monthly or every two months.
What do I receive with Malmö Moments and how often?
Each delivery includes a soy wax candle refill, a mini room mist, four large soy wax melts and a mystery piece from Malmö Home. The fragrance changes with each delivery. Choose delivery every month or every two months.
Can I skip or cancel a Malmö Moments delivery?
Yes. Malmö Moments is flexible. You can skip or cancel at any time directly through your account. You can also switch between monthly and every-two-month delivery.
How much do I save with a diffuser refill subscription?
Refill subscriptions save 10% compared with buying individually. The diffuser oil refill is normally £19, so with the subscription saving it's £17.10 per refill.
Still have a question?
Get in touch and we'll get back to you as soon as we can.